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Warranty Claim Bulletin and Downloadable PDF forms
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Warranty Claim Bulletin and Downloadable PDF forms »
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To download any of our PDF forms click the PDF icon »   PDF
 
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Warranty Claim Bulletin

Please allow 4 to 6 weeks for a response to any Warranty Claim. Estimated processing time may vary from manufacturer to manufacturer. Offenbacher's works within the guidelines set by the manufacturer.

Once the claim form has been completed, an e-mail response will be sent to the email address provided by you, the customer, on the submitted Warranty Policy and Claim Form. Some manufacturers may want the damaged furniture shipped back for repair or quality control, follow up inspection. Customer is responsible for any pick up, redelivery and freight charges to and from the manufacturer. Customer Service will be more than happy to provide you with any cost information when they respond to your claim.

Please be advised that all warranty policies and guidelines are provided by the manufacturer. Offenbachers must work within the guidelines set forth by the manufacturer. Warranty policies are subject to change based on the respective manufacturer and product type. Labor is not included on any of the proceeding charges.

In order to process any warranty claims the following is required:

1. Warranty Claim Form (you must attach images of the damaged item/items to this form)
2. Proof of Purchase/Original Receipt
3. Serial and/or Part Numbers if applicable
4. Inspection may be deemed necessary to finalize claim.*

*Inspection fees vary based on the geographic location of the product, and the type of product being inspected. If a picture of the damaged item is not provided and attached to the claim form, the customer will be subject to an on-sight inspection fee of the damaged product(s), soley at the customer's expense.


Contact Information:

Main Office
Attn: Customer Service
10001 Aerospace Road
Lanham, MD 20706
Phone: 877-846-3336
Fax: 1-888-231-9838
E-mail: warranty@offenbachers.com 

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These PDF forms can save you time if you have a claim, or if you need instructions to properly measure your home spaces to accomodate a fireplace or furniture.
  Below you can find store policy forms, delivery questionnaires and installation forms.

Our universal employment form is also listed.

     
To download any of the PDF forms click the PDF icon on right of names.    
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Employment application form   PDF Icon
 
Fireplace measuring form   PDF Icon
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Delivery Vs. Showroom pickup   PDF Icon
 
Gas appliance evaluation form   PDF Icon
     
Warehouse pickup hours   PDF Icon
 
Maintenance form   PDF Icon
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Delivery Dos and Dont's   PDF Icon
 
Store policy   PDF Icon
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Delivery Questionnaire   PDF Icon
 
Credit Card Auth and Delivery Terms Form   PDF Icon
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Delivery Sheet   PDF Icon
 
Sling/Cushion order form   PDF Icon
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Pool Table installation form   PDF Icon
 
Warranty claim form   PDF Icon

 

Symbol Key

- Adobe Acrobat Reader Downloadable PDF Form

- Online Form

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